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Información general

¿Cuál es la política de privacidad de datos?
¿Necesito presentar el DNI al realizar el check-in?
¿Por qué pasar el día en el hotel sin la habitación?
¿Puedo realizar una reclamación?

Pago

¿El precio expuesto es para 1 o 2 personas?
¿Los precios que aparecen en DayPass tienen todos los impuestos incluidos?
¿Puedo comprar un bono para regalar?
¿Puedo pagar en efectivo en el hotel?
¿Van a cobrarme algún cargo si cancelo mi reserva?
Necesito una factura del servicio. ¿Cómo lo hago?

Producto

¿Cómo funciona el crédito disponible en algunos DayPass?
¿Cómo puedo saber si el hotel dispone de un parking?
¿Cómo puedo saber si mi reserva ha sido confirmada?
¿Pueden ir menores de 15 años a los SPA?
¿Puedo llevar a mi mascota al hotel?
¿Qué incluye la tarifa?

Reserva

¿Cómo puedes modificar la fecha de tu reserva?
¿Cómo puedo cancelar mi reserva?
¿Puedo realizar una reserva si soy menor de edad?
¿Puedo reservar por email o teléfono?
La fecha que me interesa reservar no está disponible
Si he perdido mi número de reserva, ¿cómo puedo encontrarlo?
Somos un grupo, no hay plazas suficientes para nuestra reserva

Atención al cliente

Área de clientes
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Preguntas Frecuentes

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